Red Cross Director Receives National Quality Award

March 5, 2010

News Release   


Media Contact: Jennifer L. Keller - Tel: (316) 268-0853 Cell: (316) 558-2428

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Red Cross Director Receives National Quality Award


Wichita, Kan.-March 5, 2010-Two weeks ago, The American Red Cross held its National Quality Meeting in Nashville, Tenn. The Director of Problem Management for the South Central Division, Kate Doerksen, received the Quality Patriot Award.  


The award was created to recognize individuals who contribute to improving quality across the organization. It stands as one of the highest honors given by the Red Cross. Doerksen was recognized for her work on the Employee Problem Tracking Report, which started as a local initiative in the Central Plains Region. It grew into a collaborative effort with the Mid-America Region and was implemented throughout the organization in December 2009.


“There was no system in place to identify the number of problems by employee for each month,” said Doerksen. “So it made sense for us to create a tracking system.”


The Central Plains Region Collections Manager John Brand echoes Doerksen’s sentiments, and feels the new report is working well.


“It’s a great tool for our supervisors to reward staff who are improving or provide extra instruction for those who need it,” said Brand.


 Doerksen serves in a leadership role in her division and beyond. She added, “Reducing the number of problems at the Red Cross enables us to provide better customer service and ensure the safety of our blood products.”



How to Donate Blood:

Simply call 1-800-GIVE-LIFE (1-800-448-3543) or visit www.redcrossblood.orgto make an appointment today. Walk-ins are also welcome at this drive. All blood types are needed to ensure the Red Cross maintains an adequate blood supply. A blood donor card or driver’s license or two other forms of identification are required at check-in. Donors must be in general good health, weigh at least 110 pounds and be at least 17 years old (16 in Kansas with completed Parental Consent Form). New height and weight restrictions apply to donors younger than 19. Visit www.redcrossblood.orgto learn more.


About the American Red Cross:

The American Red Cross shelters, feeds and provides emotional support to victims of disasters; supplies nearly half of the nation's blood; teaches lifesaving skills; provides international humanitarian aid; and supports military members and their families. The Red Cross is a charitable organization — not a government agency — and depends on volunteers and the generosity of the American public to perform its mission.      For more information, please visit www.redcross.orgor join our blog at





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