Platelet Rewards FAQs

Get rewarded for your help in the fight against cancer.

• We will track your 2020 platelet donations and send you updates throughout the year.

• In January 2021, you’ll receive an email with instructions on how to claim your reward.

• Be sure your email address is correct in your Red Cross donor profile.

• Give five or more platelet donations in 2020 and receive one reward.

The rewards program is based on attempted platelet donations from January 1, 2020 to December 31, 2020, even if the donation wasn’t successful (i.e. deferral). Each attempted platelet donation will count as one donation and won’t be based on the number of units given at one donation. This helps ensure all donors are equally recognized for the time spent making donating platelets a priority. Granulocyte donations will also count toward the program. Whole blood, Power Red and donations taken as ‘sample only’ will not count toward the program. 

Qualifying platelet donors who meet the criteria will receive an email in mid-January 2021 with instructions on how to claim the reward. Be on the lookout for an email from the Red Cross around that time frame – the subject line will contain ‘Your 2020 Gift’. You’ll have a couple of weeks to claim your reward via the claim website portal. The reward will be based on their total donations in 2020. Qualifying donors will not receive a reward when hitting each, individual reward level. 

Qualifying donors will be eligible to receive the corresponding reward base on total donations in 2020. A donor will also be able to choose a lower-level reward, if preferred, during the claim period in early 2021. For example, if a donor attempts 16 platelet donations they would be eligible to earn the jacket. If the donor would rather receive the $15 gift card by email instead, they can choose that reward during the claim period. However, donors won’t be able to select a higher-level reward.

Apparel size charts will be available on the claim website portal. This will allow donors to look at measurements before deciding what size to select. A link to the claim website portal will be included in the email sent to qualifying in mid-January 2021.

Qualifying donors who claim their reward should receive it to the address listed in their Red Cross donor profile by the end of March 2021. If there are any delays, the American Red Cross will send an email to impacted donors with an estimated timeframe.

If you qualified for a reward, claimed it by the deadline and haven’t received it by March 31, please email CustomerCare@redcross.org for assistance. 

The plaques featuring donors with 18+ donations will be produced on one plaque with all achieving donors for each donation center. The donor’s name will appear as listed in the Red Cross donor profile and will be included on the plaque at the primary donation center (where the most donations for the year took place). The plaques will arrive by end of March 2021 and will be displayed near the donation center shortly after. I

Please email CustomerCare@redcross.org no later than January 31, 2021 with your name, primary donation center and the donation center where you’d prefer your name to appear. If the email request is received after this date or no email is received, the name will automatically appear on the plaque for the primary donation center. 

Please email CustomerCare@redcross.org no later than January 31, 2021 and your name will be removed from the plaque before it is produced. If the email is received after this date or no email is received, the name will automatically appear on the plaque. 

Watch for more information about the 2021 program in January/February 2021. 

Please email CustomerCare@redcross.org for assistance.