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New Online Scheduling Systems Kicks Off March 19: Enhanced Online Experience for Blood Donors

Tennessee Valley

March 16, 2012
 

The American Red Cross is launching a new blood drive management system on March 19.  The new system is replacing the current eDonor scheduling system.  This is a major milestone in the organization’s effort to improve donor loyalty and retention through the Customer Relationship Management (CRM) initiative. 

This new system — the Donor Relationship Management System (DRMS) —provides a consistent online experience, an improved user experience and additional online functionality for you and our blood drive sponsors.  For example, it allows you to select your contact preferences and access your blood donation history.  

The Red Cross hopes this new system makes the appointment scheduling process easier and more enjoyable for blood donors.  Our Spanish speaking blood donors also benefit from the new Spanish Online Scheduling Portal:  http://www.redcrossblood.org/espanol.

The new online scheduling system will allow the Red Cross to improve the donor experience with more streamlined and integrated management of donor information.  Donors can search for blood drives and schedule an appointment, view and change upcoming appointments, view past donation history and update their personal information.

If you have questions about the online scheduling portal, you can visit the following link for donor training tools:  http://www.redcrossblood.org/help/donor.

The Red Cross is excited about this positive change and hopes donors, staff and volunteers will enjoy its benefits for years to come.

 

How to Donate Blood:

Call 1-800-RED CROSS (1-800-733-2767) or visit redcrossblood.org for more information or to make an appointment. All blood types are needed to ensure the Red Cross maintains an adequate blood supply. A blood donor card or driver’s license or two other forms of identification are required at check-in. Donors must be in general good health, weigh at least 110 pounds and be at least 17 years old (16 with completed Parental Consent Form). New height and weight restrictions apply to donors 18 and younger. 

 

About the American Red Cross:

The American Red Cross shelters, feeds and provides emotional support to victims of disasters; supplies nearly half of the nation's blood; teaches lifesaving skills; provides international humanitarian aid; and supports military members and their families. The Red Cross is a charitable organization — not a government agency — and depends on volunteers and the generosity of the American public to perform its mission. For more information, please visit redcross.org or join our blog at http://blog.redcross.org.