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American Red Cross Expanding Blood Donor Call Center in Omaha Area


May 27, 2010

The American Red Cross plans to consolidate its blood donor call center operations to three locations across the country, including a facility just outside of Omaha in Sarpy County, bringing approximately 125 new jobs to the area. The two other sites include Tucson, Ariz. and Charlotte, NC. The Omaha-area facility, located in the Chalco Valley Tech Center at 13831 Chalco Valley Parkway, is expected to open this July.

The Omaha Telerecruitment Call Centerwill service the Mid-America and Ohio-Michigan Blood Services Divisions, whose territories cover the northern Midwest. American Red Cross call centers contact donors to schedule appointments to give blood and provide reminder calls to individuals scheduled to donate.

In selecting Omaha, the Red Cross evaluated potential sites based on criteria including the availability of skilled labor and the availability and cost of facilities.

“The City of La Vista is proud to welcome the American Red Cross to our business community,” said La Vista Mayor Doug Kindig. “The Red Cross plays a vital role in helping area communities recover from disasters and helping save lives through blood donation. We look forward to an ongoing relationship with the Red Cross.”

David Brown, president and CEO, Greater Omaha Chamber, said, "The quality of the Greater Omaha workforce and having the right real estate solution helped convince the American Red Cross that Greater Omaha is the right choice for one of their call centers."

The Red Cross plans to relocate the current 115 call center staff who currently support the Mid-America Blood Services Division from the existing site at 3838 Dewey Ave. in Omaha. Additional staff are expected to be hired for the expanded call center from within the local community. They will receive extensive training and play an integral role in the recruiting blood donors for the Red Cross blood program.

Those interested in applying for positions within the call center can visit


About the American Red Cross

Governed by volunteers and supported by giving individuals and communities, the American Red Cross is the single largest supplier of blood products to hospitals throughout the United States. While local hospital needs are always met first, the Red Cross also helps ensure no patient goes without blood no matter where or when they need it. In addition to providing nearly half of the nation’s blood supply, the Red Cross provides relief to victims of disaster, trains millions in lifesaving skills, serves as a communication link between U.S. military members and their families, and assists victims of international disasters or conflicts.