Five American Red Cross Blood Services employees recognized for excellence in the workplace
Greater Alleghenies Blood Services Region
Each year, the Greater Alleghenies Region of the American Red Cross seeks nominations from its employees to recognize co-workers respected for their superior job performance, dedication and commitment.
This year, five Greater Alleghenies Region employees – four based in Johnstown, one in Parkersburg, W. Va.. – were selected to receive 2012 Employee Excellence Awards.
Awardees have been nominated by their peers or supervisors and selected by the Greater Alleghenies Region’s volunteer board of directors to receive the highest award that can be bestowed upon a Red Cross employee at the local level.
Heather Hoover, Team Supervisor, Collections, Johnstown, Pa. A seven-year Red Cross employee, she was promoted to her current position in 2009, and according to her supervisors, adapted quickly and successfully to a supervisor position, demonstrating leadership, technical and customer service skills one would expect from a more experienced supervisor. She embraces every challenge and opportunity offered to her and has quickly gained the respect and trust of other departments, blood drive sponsors, donors and volunteers. She is often requested by name to supervise blood drive. She actively pursues opportunities to gain knowledge and experience and is the first to volunteer for regional project.
Genny Nies, Administrative Assistant II Education, Johnstown, Pa. Nies, a 22-year Red Cross employee, performs standard and advanced secretarial duties; develops and maintains the training calendar; arranges staff travel and coordinates general and logistical training support; and other duties that support the Education department. According to her supervisor, Nies demonstrates the values of the American Red Cross in the work she performs every day. She is compassionate, works collaboratively, is creative, credible and committed to the Red Cross. Nies anticipates the needs of others and often is already taking care of something before it is requested of her.
Linda Robinson, Team Supervisor, Collections, Parkersburg, W. Va. A 36-year Red Cross veteran, Robinson currently supervises blood collection operations to ensure an efficient, effective and compliant process. She supervises staff, creates a team environment and provides leadership during the blood collection process. According to her supervisor, Robinson reviews schedule details, policies and procedures very closely and at length until she feels proficient in them. She also excels in customer relations with both blood donors and blood drive sponsors, including an amazing recollection of names. Her positive attitude is contagious and her co-workers recognize that she leads by example.
Melissa Snyder, Technologist I, Manufacturing, Johnstown, Pa. A 12-year Red Cross employee, Snyder’s responsibilities include quarantine and release of blood products, sample management activities, blood product inventory reconciliation, problem solving, blood product labeling, evaluation of blood product suitability and test result management. According to her supervisors, she consistently demonstrates her skill in managing issues and atypical situations that arise. Her knowledge of departmental processes combined with her own analytical thought processes allow her to excel in her ability to handle such situations. She provides good internal and external customer service and helps to foster a positive work environment.
Scott Stewart, Technologist I, Manufacturing Quarantine & Labeling, Johnstown, Pa. A 14-year Red Cross employee, Stewart’s duties also include quarantine and release of blood products, sample management activities, blood product inventory reconciliation, problem solving, blood product labeling, evaluation of blood product suitability and test result management. According to his supervisors, his focus has resulted in a nearly error-free career. He is a team player who helps to keep the flow of activities in Quarantine & Labeling, and the overall flow of products in the Manufacturing Department, moving in a positive direction. His internal and external customer service is impeccable.
The Greater Alleghenies Region directly serves hospitals, patients and donors in a 100-county area in Kentucky, Maryland, Ohio, Pennsylvania, Virginia and West Virginia, with more than five dozen blood products and related services, and also supports blood needs experienced by patients elsewhere in hospitals served through Red Cross Blood Services.