Help Desk Specialist I (Grade 7) Full-Time
Under general supervision, respond to and diagnose local applications, network and hardware problems through discussion with users, including problem recognition, research and resolution. Resolve routine problems immediately and refer more complex problems to second level support. Associate’s degree, technical certificate in computer science, related field, or equivalent experience required. Minimum 1 year experience in information systems. Respond via telephone, e-mail, or in person to user requests for assistance with company standard software. Maintain database of all user calls, their status and resolution. Execute database audits and perform software-side database changes. Document issue details for tier-2 escalation, when not within tier-1 scope. Knowledge of office applications and tools, desktop operating systems, helpdesk applications (e.g. Clarify) and networks. Experience in hardware and software support. Good customer service, verbal and interpersonal communication skills. Ability to interact effectively with users at all levels of the organization is required. Operational flexibility is required to meet sudden and unpredictable needs. May have to lift/move computer equipment of up to 50-75 pounds. M-F 8:30 a.m.- 5:00 p.m. schedule.
Recruiter: Elizabeth Gage, Location: Columbus, Open 12/18/09 until filled, Job ID 09-102